Privacy Policy

At Pivaru, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our construction waste removal services. Please read this privacy policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote for our construction waste removal services
• Schedule a pickup or service appointment
• Contact us through our website, email, or phone
• Subscribe to our newsletter or marketing communications
• Create an account on our website

This personal information may include:

• Full name and contact details (email address, phone number)
• Billing and service address
• Payment information and transaction details
• Property details and waste removal requirements
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for various purposes, including:

• Service Delivery: To provide, maintain, and improve our construction waste removal services
• Communication: To respond to your inquiries, send service confirmations, and provide customer support
• Payment Processing: To process transactions and send invoices and payment receipts
• Marketing: To send promotional materials, newsletters, and special offers (with your consent)
• Website Improvement: To analyze website usage and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Security: To protect against fraud, unauthorized access, and other security issues

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including payment processors, waste disposal facilities, logistics partners, and IT service providers. These parties are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Employee training on data protection and privacy practices
• Secure backup and disaster recovery systems

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand website traffic and user behavior
• Improve website functionality and performance
• Deliver personalized content and advertisements

You can control cookie preferences through your browser settings. However, disabling cookies may affect certain features and functionality of our website.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal data
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal data under certain circumstances
• Objection: The right to object to our processing of your personal information
• Portability: The right to request transfer of your data to another service provider
• Withdrawal of Consent: The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it in accordance with applicable data protection laws.

8. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. Thank you for trusting Pivaru with your construction waste removal needs and your personal information.